Overview

This Privacy Policy explains how Tokrah (“Tokrah,” “we,” “us,” or “our”) handles personal information when you use our mobile application, websites, communications, and related services (collectively, the “Service”). It also explains the controls available to you.

Information we collect

Information you provide

• Account details: email address, username, password hash, age or birthdate, and verification information.
• Profile details: name, bio, gender, height, interests, social links, profile photos, and other media.
• Content and communications: posts, comments, reactions, reports, messages, and image, video, or audio attachments.
• Support and safety: information you provide when contacting us, reporting content, appealing a decision, or requesting privacy assistance.

Information generated through use

• Activity: likes, matches, follows or watchlists, feed interactions, game activity, referral activity, and feature preferences.
• Economy records: wallet balances, TD ledger entries, Gem trades, ownership history, value, protection purchases, rewards, and related transaction references.
• Location: precise or approximate location when you grant permission, and distance calculated from that location. You can revoke device permission at any time.
• Technical data: IP address, device and operating-system information, app version, language, crash logs, timestamps, authentication events, and security signals.
• Advertising data: ad impressions, rewarded-ad completion, consent choices, and device advertising identifiers where permitted.

Information from others

We may receive information from app stores, authentication and notification providers, advertising partners, service providers, other users, and referral links. We do not intentionally collect payment-card numbers directly when a platform or payment provider handles a transaction.

How we use information

• Provide accounts, profiles, discovery, matching, feeds, messaging, games, referrals, and Gem features.
• Calculate distance, recommendations, wallet balances, rewards, Gem values, ownership, and protection status.
• Deliver notifications and respond to support requests.
• Detect spam, fraud, unauthorized automation, economy abuse, security incidents, and violations of our rules.
• Moderate reported content and communications. Private messages are not represented as end-to-end encrypted and may be accessed when technically necessary to provide the Service, investigate reports, protect safety, comply with law, or troubleshoot.
• Measure, debug, personalize, and improve Tokrah, including aggregated analytics.
• Meet legal obligations and establish, exercise, or defend legal claims.

Where applicable law requires a legal basis, we rely on performance of our contract, legitimate interests, consent, and compliance with legal obligations, depending on the context.

How we disclose information

We may disclose information to:

• Other users: according to your profile, post, and interaction settings. Content you make public can be copied or reshared by others.
• Vendors: providers supporting hosting, storage, media processing, email, push notifications, analytics, advertising, security, customer support, and infrastructure.
• Authorities and safety partners: when reasonably necessary to comply with law, enforce our terms, respond to emergencies, or protect rights and safety.
• Business transfers: in connection with financing, reorganization, merger, acquisition, or sale, subject to appropriate safeguards.
• At your direction: when you ask us to share information or connect a third-party service.

We may use aggregated or de-identified information that reasonably cannot identify you. We do not sell personal information for money. Some privacy laws define “sale” or “sharing” broadly to include targeted advertising; where those laws apply, we provide the required choices.

Your choices and rights

• Edit profile information and post visibility inside Tokrah.
• Manage location, camera, photos, microphone, notifications, and advertising permissions through Tokrah or your device.
• Block users, unmatch, delete content where available, and report safety concerns.
• Delete your account through account settings or contact us.
• Unsubscribe from optional marketing communications while continuing to receive operational messages.

Depending on where you live, you may have rights to know, access, correct, delete, restrict, object to, or obtain a portable copy of personal information, and to withdraw consent. You may also have the right to appeal a decision or opt out of certain targeted advertising, sale, or sharing. We may verify your identity before completing a request. Some information may be retained where an exception applies, including security, fraud prevention, legal, and accounting obligations.

Retention, security, and transfers

We retain information for as long as reasonably necessary for the purposes described here, including while your account is active. Retention varies by category. For example, account and content data generally remain until deletion; security logs may be kept for a limited period; and wallet, reward, referral, moderation, and transaction records may be retained longer to preserve ledger integrity, prevent fraud, resolve disputes, and meet legal obligations. Backup deletion may take additional time.

We use administrative, technical, and physical safeguards designed to protect information, including access controls, transport encryption where supported, password hashing, and monitoring. No system is perfectly secure, and we cannot guarantee absolute security.

Tokrah and its providers may process information in countries other than where you live. Where required, we use recognized transfer safeguards.

Age restriction

Tokrah is intended only for people age 18 or older. We do not knowingly permit children to create accounts. If you believe a person under 18 is using Tokrah, contact safety@email.tokrah.app.

Changes to this policy

We may update this policy as Tokrah evolves. We will change the effective date and provide additional notice when required. Material changes apply prospectively unless law permits otherwise.

Contact us

For privacy questions or requests, email privacy@email.tokrah.app. For safety reports, email safety@email.tokrah.app. Please do not include passwords or unnecessary sensitive information.